Fire Department Customer Service by Alan Brunacini Accessories Equal parts leadership manual and

Equal parts leadership manual and comedy set

This metal-backed whiteboard features the standard Blue Card communications form on the front and an introductory command worksheet on the back

Carry a little aloha — and a lot of Bruno — wherever you go

he shows how each “anatomical function” translates into real-world leadership behaviors

symbolizing wisdom

Fire Department Customer Service by Alan Brunacini Accessories Equal parts leadership manual andFire Department Customer Service (formerly Essentials of Fire Department Customer Service) Alan Brunacinis timeless guide to building a fire department culture rooted in kindness, empathy, and service. Long before customer experience became a buzzword, Chief Brunacini showed the fire service how to take care of the most important person on every incident: Mrs. Smiththe citizen we are sworn to protect. This book breaks down simple, practical, and